Payment and Refund Terms
Version dated 22 June 2026
1. General Provisions
1.1. These Payment and Refund Terms set out the procedure for payment, cancellation of orders, postponement of performance, refunds, and cancellation of a subscription for Dbayemo services.
1.2. The main subject of the activity is the provision of burial site care services, not the sale of goods. Therefore, the conventional exchange of goods applies only to product items if they are expressly sold separately. Flowers, materials, paint, cleaning agents, and other items purchased or used for a specific order are part of the service provided, except in cases of inadequate quality or an error by the Provider.
2. Provider's Details
Provider: Sole Proprietor Oleksandr Pavlovych Sytnik
Trade name: Dbayemo
EDRPOU / RNOKPP code: 3729302899
Registered address / location: Ukraine, Odesa oblast, Odesa, Heroiv Zmiinoho St.
IBAN: UA373348510000000026005362093
Bank: JSC PUMB
Email for customer enquiries: info@dbayemo.com.ua
Phone: +380 97 4275986
Website: https://dbayemo.com.ua
3. Available Payment Methods
by Visa/Mastercard bank card through the payment system available on the website;
Apple Pay / Google Pay, if these methods are available on the payment page;
by bank transfer using the invoice / IBAN;
by online invoice or payment link;
by other methods expressly indicated on the website or agreed with the Customer.
3.2. The Ukrainian version of the website displays prices in hryvnia. For customers abroad, the equivalent in foreign currency may be indicated for information purposes or used within the payment methods available at the time of payment.
3.3. Fees of the issuing bank, currency conversion, fees of international payment services, or other third-party charges may apply in accordance with the rules of such third parties.
3.4. Services are not provided to residents of the russian federation and the republic of belarus.
4. Prepayment and Final Settlement
4.1. For one-time orders, a prepayment of 50% or 100% may be set depending on the scope of work, the place of performance, the need for materials, flowers, or the engagement of performers.
4.2. If a partial prepayment is agreed, the balance is paid after the Services are performed and the photo report is sent, or within another agreed period.
4.3. For a subscription, payment is made for the selected billing period. If recurring debiting is used, the Customer must separately see the amount, frequency, and subscription cancellation procedure on the payment page and confirm consent to recurring debits.
5. Fiscal or Payment Document
5.1. After payment, the Customer receives electronic confirmation of payment from the payment system, the bank, a fiscal receipt, a receipt, or another document confirming payment, where its generation is required by law or technically available for the relevant payment method.
6. Cancellation of a One-Time Order
7. Inadequate Quality or Error in Performance
7.1. If the Customer believes that the Service was performed improperly, they contact info@dbayemo.com.ua or the messenger through which the order was placed, stating the order number, the substance of the claim, and evidence if available.
7.2. If the claim is confirmed, the Provider, in agreement with the Customer:
remedies the defects at no additional charge;
re-performs the relevant part of the Services;
provides a proportional discount;
refunds the funds in full or in part.
7.3. The recommended period for submitting comments is 3 calendar days from the moment of receiving the photo report. This does not limit the consumer's rights provided by the legislation of Ukraine.
8. Subscription Refunds
8.1. The Customer may cancel the subscription at any time through their personal account, a request by email, messenger, or another channel indicated on the website.
8.2. Cancellation of the subscription stops future debits. If a debit has already occurred but the Services for the relevant period have not yet begun, the Customer may request a refund for the unperformed part.
8.3. If the Services for the current period have already been partially performed or the scheduled visit has already taken place, the refund is made in proportion to the unperformed part, taking into account the costs actually incurred.
8.4. If the subscription includes regular purchases of flowers or materials, the cost of goods already purchased for a specific period may not be refunded, except in cases of inadequate quality or an error by the Provider.
9. Refund Timeframe and Method
9.1. To obtain a refund, the Customer sends a request to info@dbayemo.com.ua, stating the full name/company name, order number, date and amount of payment, reason for the refund, payment method, and contact details.
9.2. After confirming the grounds for the refund, the Provider initiates the refund within 10 banking days, unless another period is provided by law or the rules of the payment system.
9.3. The actual crediting of funds to the Customer's card or account depends on the bank, the payment system, and the country of the issuing bank.
9.4. Refunds are usually made using the same method by which payment was made, unless otherwise agreed by the parties or required by the rules of the payment system.
10. Contacts for Payment Questions
Email: info@dbayemo.com.ua
Phone: +380 97 4275986
Support hours: Mon-Fri, 09:00–18:00